Return Policy
We have a 30-day return policy which means you have 30 days after receiving your item to request a return., provided it is in its original condition, unused, with tags, in the original packaging, and accompanied by the receipt or proof of purchase. To start the return process, please contact us at
dancihome1@gmail.com or call us at
01031792381, and we will guide you through the steps. All returns should be sent to the following address:
٢٦ محمد السباعي, النزهة الجديدة، قسم النزهة، محافظة القاهرة 4473202
Please note that items sent back without prior request will not be accepted.
We’re always here to make your experience easier and better.
Exchanges
To exchange an item, please return it first. Once the return is approved, you can place a new order for the product you want.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
Approved refunds will be issued to your original payment method within 10 business days.
If you haven’t received your refund within 15 business days after approval, please contact us.
Non-returnable items
• Customized or made-to-order products.
• Personal care items.
• Hazardous or flammable materials.
• Sale items and gift cards.
