We deliver orders across Egypt and work with trusted local shipping partners to ensure your order reaches you safely and on time.
Orders are processed within 1–2 business days after order confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
Estimated delivery time is:
Cairo & Giza: 1–3 business days
Other Governorates: 2–5 business days
Remote Areas: Delivery may take additional time depending on the shipping service available in your area.
Please note that delivery times are estimates and may be affected by public holidays, high order volumes, weather conditions, or circumstances beyond our control.
Shipping fees are calculated according to your delivery location and will be displayed during checkout or communicated to you when confirming your order.
Any available free-shipping offers will be clearly stated on our website or during checkout.
Cash on Delivery (COD) may be available for eligible orders and locations.
For Cash on Delivery orders, please make sure that your phone number is correct and that you are available to receive the order at the provided address.
We may contact you by phone or message to confirm your order before it is shipped.
Orders that cannot be confirmed may be cancelled to avoid unnecessary shipping charges.
Please make sure that your name, phone number, address, and other delivery information are correct before submitting your order.
We are not responsible for delays or additional shipping charges caused by incorrect or incomplete information provided by the customer.
If the courier is unable to deliver your order because the customer is unavailable or cannot be reached, additional delivery charges may apply for a second delivery attempt.
If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the items received.
We will review the issue and assist you according to our return and exchange policy.
If your order has not arrived within the estimated delivery time, please contact our customer service team with your order number and phone number so we can assist you in tracking the shipment.
For any questions regarding shipping or your order, please contact our customer service team through the contact information provided on our website.